Privacy Policy

1. Introduction and Scope

At Curby LLC (“Curby,” “we,” “us,” or “our”), we value the trust you place in us when you share your personal data. This policy describes how we collect, use, and protect your information across our website, client dashboard, and mobile applications.

This policy applies to:

• Customers: Homeowners and property managers requesting services.
• Curby Crew: Personnel providing bin management and cleaning services.
• Vendors: Third-party partners assisting our operations.

2. Data Collection

We collect data to provide reliable service and maintain a safe platform.

3. How We Use Your Data

We use your information primarily to get the job done. This includes:

• Service Operations: Matching a Crew member to your request and sending real-time updates.
• Safety & Security: Verifying identities and monitoring for fraudulent activity.
• Customer Support: Investigating issues and improving our response times.
• Marketing: Sending Curby-specific updates or promotions (which you can opt out of at any time).

4. Data Sharing and "No Sale" Policy

We do not sell your personal data to third parties. We only share information in the following limited circumstances:

1. To Facilitate Service: We share necessary details between Customers and Curby Crew (e.g., sharing your address with the Crew member assigned to your bin).
2. With Service Providers: We share data with trusted partners who handle payment processing, cloud storage, and background checks.
3. Business Transfers: If Curby LLC is involved in a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. The recipient will be required to honor the commitments made in this Privacy Policy.
4. Legal Requirements: We may disclose data if required by law or to protect the safety of our users and the public.

5. SMS Messaging Policy

By opting into Curby SMS, you agree to the following:

• Usage: We use your phone number exclusively for service updates, notifications, and support.
• Consent: Your consent is specific to Curby LLC and will not be shared with third parties for their own marketing purposes.
• Opt-Out: Reply “STOP” to any message to unsubscribe. Reply “HELP” for assistance.
• Rates: Standard message and data rates may apply.

6. Security and Retention

• Security: We use industry-standard encryption and secure servers. Because our services involve physical property access, we train our "Curby Crew" on strict privacy protocols regarding your home and service notes.
• Retention: We keep account data for as long as your account is active. Financial records are retained for up to 7 years to comply with tax laws.
• Deletion: You may request account deletion via the dashboard. We will delete all data except what is legally required for audits or unresolved disputes.

7. Your Rights and Choices

• Privacy Settings: Manage location sharing and notifications directly in the Curby app.
• Access & Corrections: You can view and edit your profile information at any time via your account settings.
• State-Specific Rights: Residents of certain states may have additional rights regarding data access, deletion, and portability. We honor these requests globally as part of our commitment to privacy.
• Children’s Privacy: Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

8. Third-Party Links

Our website or dashboard may contain links to external sites (such as local municipality waste schedules). We are not responsible for the privacy practices or content of those third-party sites.

9. Contact Us

For questions regarding this policy or your data, please reach out:

Data Controller: Curby LLC

Email: support@curby.life

Phone: (509) 730-5858-------------------------Last Updated: March 6, 2026